Important patient information:

Please be aware that on the 14th of May 2013 the surgery phonelines and consultations will not start until 9.00am to enable us to upgrade to a new computer system.

 

Please be aware that some delays may occur due to this new system update and we ask that you be patient. Please accept our apologies for any inconvenience caused and we greatly appreciate your support.  

Appointments

We offer an appointment system called 'Advanced Access', which means that appointments are generally booked the day on which they are required, though a number of pre-bookable appointments will remain available for each doctor up to five weeks in advance. We offer evening appointments on Tuesday or wednesday evenings from 6.30pm-8.00pm and Saturday mornings 8.30am-10.00am. Please ask the receptionist for information.

Telephone consultations are also offered daily with each doctor.

Consultations are by appointment only and our receptionists will endeavour to give you a convenient appointment with a doctor or appropriate Health Care professional of your choice. You will always be offered a consultation with a Health Care professional within 2 working days. 

If you would like to book your appointment via the internet please ask our receptionist for information.

The telephone number to ring is 421153 then press 1 for home visits, 2 for appointments and 3 for results.

See our Consulting Times page for a complete listing of the doctors' consultation times.

Home Visits

Call 421153 then press 1

Home visits are made in emergencies or when the patient is too unwell to attend the surgery.

Whenever possible please try to request home visits before 10.30am and be prepared to give some indication of the urgency of the problem. This enables your doctor to plan his or her day more efficiently.

Important patient information:

Please be aware that on the 14th of May 2013 the surgery phonelines and consultations will not start until 9.00am to enable us to upgrade to a new computer system.

Please be aware that some delays may occur due to this new system update and we ask that you be patient. Please accept our apologies for any inconvenience caused and we greatly appreciate your support.  

Test Results

Call 421553 then press 3 after 10am

If you need to telephone the surgery to check results, such as blood, cervical smear or x-ray investigations please telephone after 10am when the telephone is less busy and receptionist has time to find out if the result is available.

Results of tests may not always be available over the telephone as our receptionists are not qualified to interpret them, or the doctors may have left a message that they wish to telephone or make an appointment to speak to them personally.

Due to the rules of confidentiality, results and investigations will not normally be disclosed to anyone other than the person to whom the test has been performed and you may be asked for some proof of identity before the results are disclosed to you.

Never assume that you will be tracked down if the result is abnormal. Some specimens or results may get lost along the way so it is vital that you always check your results.

Most blood and urine tests take one week, smears one month and x-rays two weeks.

Extended Hours Clinics

Croft Medical Centre offers late evening appointments bookable in advance

This is an additional service we are providing in response to patient survey feedback. These appointments are intended for patients with work or other commitments that make it difficult for them to attend during normal opening hours

Please contact reseption to book an appointment