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Failure To Attend (DNA) Appointment Policy

Aim

As a practice we would like to reduce the rate of 'Did Not Attends' (DNAs). Croft Medical Centre operates a system that records all failures to attend appointments in the patients’ clinical records as a matter of good medico-legal practice.

Policy

Each week we will review those patients’ records who have failed to attend a booked appointment. In the first instance we will send a letter emphasising the importance of attending appointments booked with our doctors and nurses.

If the patient then fails to attend a second appointment within 6 months they will receive a second warning letter, detailing the appointments they have failed to attend and should there be a further failure to attend in the next six months, the patient may be removed from the practice list on the basis that “There has been an irrevocable breakdown in the relationship between the practice and the patient”. 

Each year the partnership will undertake a review of those patients removed from the practice list and evaluate any common reasons, such as appointment types, access at times of the week etc. This may help us to influence DNA occurrences so improving our service to all our patients

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